Terms & Conditions

Refund/Cancellation Policy

Unfortunately Target Zero Training incurs significant costs when our client’s book courses and later cancel, so please review our Refund/Cancellation policy. Clients who cancel will receive the following refund of any payment made to Target Zero Training

If courses are cancelled more than 30 days prior to course start date then a full refund is offered.

If courses are cancelled between 12 and 30 days prior to course start date then a 75% refund is offered.

If courses are cancelled between 7 and 12 days prior to course start date then a 50% refund is offered.

If courses are cancelled less than 7 days prior to course start date then no refund is offered, however you may be offered an alternative course date at our discretion.

Transfer Terms

Please see below for our transfer terms, if a delegate wants to move their course to an alternative date.

Transfer requests more than 30 days prior to course start date are free of charge.

Transfer requests between 12 and 30 days prior to course start date a 25% charge of the course cost will be applied.

Transfer requests between 7 and 12 days prior to course start date then a 50% charge of the course cost will be applied.

Transfer requests less than 7 days prior to course start date then a 75% charge of the course cost will be applied.


Delivery Policy

Target Zero Training Training tries its upmost to deliver all courses at the time and venue advertised. If we have to cancel a course, for whatever reason, those who have booked can either accept a place on the next suitable course or receive a full refund.


Privacy Policy

for www.targetzerotraining.co.uk
Our Company is dedicated to protecting your privacy when you visit or communicate with our site or personnel. At present Target Zero Training Training. com does not collect cookies and the Privacy Policy offered here, would only apply were we so to do.The Policy is changed occasionally to update you regarding any changes, so please make sure you review the Privacy Policy.

[Our Data Controller is zeroharm training for purposes of the Data Protection Act of 2018.]

1. Data and Information Collected
To operate our website it is essential to collect or process certain data, such as the following:

1.1 Information regarding your visits to our website, any resources you used such as traffic data, location data, weblogs, and any communication data (these items are included, but not limited to those specified).

1.2 Forms filled out on our website allow us to collect information about you regarding registration or purchases you make.

1.3 Any data collected from communications to us from you, for any reason.

2. How we use Cookies
It is possible that we may gather information regarding your computer for our services. This collection of data is used for statistical analysis about our website for use by us or our advertisers. Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details.


Appeal Process

Delegates have 21 working days to lodge an appeal against the decision. Providing the delegate has given permission and Target Zero are informed, a third party can appeal on their behalf. If an employer is appealing on behalf of the appellant, they must have written permission from the appellant concerned as grades / results can go down as well as up as a result of an investigation.

An Appeals Form must be requested from Target Zero and once completed is to be emailed back to: bookings@targetzerogroup.co.uk.

Wherever possible, Target Zero will try to resolve disputes before they reach an appeal stage.  In the first instance, the appeal will be investigated to review the original evidence and referring to relevant quality assurance documentation and information we will reconsider the decision. Results of the investigation will be emailed to the appellant within 21 working days in writing. The appellant may be asked to produce further information. The decision will be further reviewed by the Head of Centre and the result provided to the appellant in writing within 14 days. If the appellant remains dissatisfied, they have 14 working days to go to Final Arbitration with the Awarding Organisation regarding the appeal process.

Should the appellant be unhappy with the finding following our exhaustive appeal procedure, they can contact the Awarding Organisation who will review the processes that Target Zero have gone through when dealing with the appeal and the decisions that have been made to ensure that Target Zero have followed procedures, and that the conclusion is reasonable.

The appeal will normally take place within 10 working days of receipt, although this period may be extended due to the complexity. Until the EQA Team of the Awarding Organisation has reviewed the appeal, the original result will remain unchanged. All of the evidence will be reviewed (no additional evidence will be looked at other than that provided originally). Following the review, the appellant will be informed of the outcome of their independent review and the decision will be final.

If required, for the full detailed version of the Appeals Process, please email: bookings@targetzerogroup.co.uk